Payment

Credit cards:
To ensure maximum security, your credit card details are encrypted using the SSL protocol before being transmitted. When you place an order, we reserve the purchase amount on your credit card. The sum is not deducted until the goods are dispatched. We use 3-D Secure for credit card payments. 3-D Secure is a process used to ensure additional safety for online credit card transactions. It was developed by VISA and is used for the Verified by Visa service and Mastercard SecureCode. 3-D Secure is intended to reduce the risk of fraud. When 3-D Secure is used for your order, a connection to the card issuer is created and you are then asked to confirm your identity by means of a password or by authentication on a smartphone. If the authentication is successful, the credit card payment will be processed.

PayPal:
If you select PayPal as the payment method, you will then be asked to log in to your PayPal account and confirm the payment. The purchase amount is simply reserved when you place the order. The sum will only be debited from your PayPal account when the goods are dispatched. 

Pay per invoice:
In cooperation with Klarna Bank AB (publ) ↗, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment option: Pay later. Payment is to be made to Klarna. The payment period is 30 days from shipment of the goods. You can find the invoice conditions here ↗. Further information and Klarnas user terms you can find here ↗. General information on Klarna you can find here ↗. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement ↗.

Credit cards/Debit card: Your credit card or debit card will be reserved with the total value of your order. With the authorization from the card issuer, we will debit the total amount when the order is dispatched.

* Your payment with card has been declined and you are unable to complete the transaction. Please check the following reasons.

- You may have entered some information incorrectly.
- You may have reached your credit limit. We recommend contacting your card issuer to check the limit.
- If your reason is none of the above, our Customer Service team is happy to support you. However, we cannot access the details of your bank account or your card.

* Your purchase was denied, but you still have a pending authorization on your card.

If your purchase was not successful, any hold placed on your payment card will be released automatically. Depending on your card issuer, it may take a number of days for this to be reflected on your account.

* When your order is partly or fully cancelled, the reserved amount will be released immediately.

Paypal: We will reserve the total value of your order. With the authorization from Paypal, we will debit the total amount when the order is dispatched.

* When your order is partly or fully cancelled, the reserved amount will be released immediately.

Klarna (Pay by invoice): After the delivery is processed, you will receive an invoice for your Klarna payment. It takes from one to three days for the payment to registered.

* When placing your order on the Mammut website, please make sure that you enter the correct email address which you use to log into your Klarna account. If you cannot view your Mammut order statement after logging into your Klarna account, you may have entered your email address incorrectly. Please contact Klarna Customer Service directly.

* When your order is partly or fully cancelled, the payment will be cancelled for that item or the entire order.

Refunds are made after the returned goods have been received and checked. You will receive an email informing you when the credit has been issued. It is possible that it may take some time for the refund to appear on your statement.

If the refund amount is incorrect, please contact our Customer Service team via chat, phone or email, we will resolve the matter as a priority.

Credit/debit cards: Refunds are paid to the credit card used to pay for the order. This also applies to bank accounts and credit cards. Please ensure this card is valid at the time of your returns.

If your card has been blocked or expired, then the amount will be automatically forwarded by your card issuer to the reference account which you have deposited. Please contact your card issuer for more details.

PayPal: The refund will be made to the PayPal account used to make the payment. If your returns is made more than one month after the purchase, the refund may take more time to appear.

Klarna (Pay by invoice): If you only want to keep part of your order and return the other items, you will only pay for what you keep. After the credit note is processed, you will receive updated payment information from Klarna. If you have already transferred the full amount, Klarna will refund the excess amount to the same account. It may take five to seven business days for Klarna to process this information. Depending on Klarna's policy at that time, it may take less or more time.

We will send the invoice with all necessary details by e-mail with the shipping confirmation.
Invoices will not be sent by post. If you want to have the invoice of your order in pdf file, please contact our Customer Service via chat, phone or email. Be sure to include your order number when contacting us.

* Request amendments on your invoice: the invoice is automatically generated with the order details and it can not be changed. Therefore, please ensure to input the correct information when placing your order.